Shipping policy

This Shipping Policy applies to all orders placed through KNM Sundry.

1. Order Processing Time

All orders placed through our store are processed within 1-2 business days excluding weekends and holidays) after payment is successfully completed.

  • Orders placed after 5 PM Cutoff will be processed the next business day.
  • You will receive an order confirmation email immediately after checkout and a separate shipping confirmation email once your order has been fulfilled.

2. Shipping Rates & Checkout Display

Shipping rates are calculated automatically by Shopify and displayed at checkout before payment is completed.

Rates may be based on:

  • Your location
  • Package weight and dimensions
  • Selected shipping method

Estimated delivery times:

  • Standard Shipping: 2-5 business days
  • Expedited Shipping: 2-3 business days
  • International Shipping: Customs may extend times to 8-15 business days

Delivery estimates are not guaranteed and may be affected by carrier delays or external factors.

3. Shipping Destinations

We currently ship to the destinations enabled in our shipping settings, including:

  • United States
  • Canada & Mexico

Available shipping destinations are shown at checkout. If your country does not appear, we do not currently ship to that location.

4. Shipping Carriers

Orders are shipped using carriers configured in our store, which may include:

  • USPS
  • UPS
  • FedEx
  • DHL
  • Local or regional carriers

Carrier selection is automatic and depends on destination, shipping method, and package details.

5. Order Tracking

Once your order is fulfilled, you will receive a shipping confirmation email with tracking information.

  • Tracking numbers may take 24–48 hours to become active.
  • Customers can also track their order through their Shopify order confirmation page (if enabled).

6. International Shipping, Duties & Taxes

  • Customs duties, import taxes, and fees are not included unless explicitly stated at checkout.
  • These charges are the responsibility of the customer.
  • We are not responsible for delays caused by customs clearance.

7. Delays, Lost, or Damaged Packages

  • Delays: Shipping timelines shown at checkout are estimates only.
  • Lost Packages: If your order is marked as delivered but not received, please contact us within [2 days] of the delivery date.
  • Damaged Packages: If your order arrives damaged, contact us within [2 days] of delivery and include photos of the item and packaging.

All claims must be submitted before we can assist with replacements or refunds.

8. Incorrect Address & Returned Packages

Please ensure your shipping address is accurate at checkout.

  • Orders returned due to incorrect or incomplete addresses may be subject to reshipping fees.
  • We are not responsible for packages delivered to an address entered incorrectly by the customer.

9. Shipping Restrictions

Certain products may have shipping restrictions due to carrier or legal limitations.

We do not ship:

  • To P.O. Boxes or APO/FPO addresses [if applicable]
  • Restricted items to locations where prohibited

These restrictions are enforced automatically through Shopify where possible.

10. Contact Information

If you have questions about this Shipping Policy or your Shopify order, contact us at:

  • Email: KNMSundry@aol.com
  • Store Name: KNM Sundry
  • Website:  KNMSundry.Shop